Social innovation and the challenges of digital accessibility: The point of view of the digital sector professionals

This article examines the implementation of digital accessibility through the prism of social innovation literature. Digital accessibility desired for all (e-inclusion) thus appears through its process and its actors within organizations. The survey was conducted with 12 professionals from the digital sector and in charge of digital accessibility. It highlights their a priori goodwill in the face of the obstacles encountered in the field: time pressure, degree of willingness on the part of the company, technical and technological obstacles. The recommendations then encourage a social innovation that is not disconnected from technological innovations and a connection between the managerial field (micro level), organisational issues (meso level) and public policies (macro level).
JEL Codes: O32, O33, O35, O38