Innovation Capacity of Logistics Service Providers and Logistics Performance Perceived by the Manufacturer: What are the Links in the Vietnamese Context?

By Huu Tuyen Duong, Gilles Paché

English

The rapid growth of logistics service providers (LSP) has become a reality in many developed countries, but also in economies in transition. They now offer a wide range of services to their clients, and they demonstrate a significant capacity for innovation in the creation of new value added services. The question is to know whether their clients are aware if this innovation capacity positively influences their logistical performance or not. If such were the case, it would mean that the most innovative LSP are in a favorable position on the market, and they can expect a strong loyalty from their clients. This article studies the link between the innovation capacity of LSP and logistical performance perceived by the manufacturer, from the results of a research conducted with 139 Vietnamese agri-food manufacturers. JEL Codes : L66, L87, M10, R49

Keywords

  • innovation capability
  • food industry
  • logistics
  • perceived performance
  • LSP
  • Vietnam
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